At ITMADSITES, we are committed to delivering premium home décor products with efficiency, transparency, and care. This Shipping Policy India & & Delivery Policy outlines the complete process, timelines, and important guidelines to ensure a smooth and reliable experience for every customer.

1. Order Processing Time

All orders placed on www.itmadsites.com are processed within 1–2 business days after successful payment confirmation. Orders are not processed on Sundays or public holidays.

For customized products such as customized wallpapers or wall coverings, processing time may vary depending on design approval and production requirements. Customers will be informed accordingly in such cases.

2. Delivery Timeline

We strive to ensure timely delivery across India.

• Domestic Shipping (India): Delivery typically takes 5–7 business days after dispatch.
• Delivery timelines may vary based on location, courier availability, and unforeseen circumstances such as weather conditions or logistical delays.

For remote or non-serviceable areas, delivery may take additional time.

3. Shipping Policy India

Shipping charges, if applicable, will be calculated at checkout based on order size, weight, and delivery location.

From time to time, ITMADSITES may offer free shipping promotions, which will be clearly mentioned on the website.

4. Order Tracking

Once your order is dispatched, you will receive a confirmation message via email or SMS along with tracking details.

Customers can track their shipment in real-time using the provided tracking link to stay updated on delivery status.

5. Packaging Standards

We ensure all products are packed with utmost care using high-quality protective materials to prevent any damage during transit.

Mosaic tiles and fragile items are packed with protective cushioning and sturdy outer packaging.

Wallpapers are securely rolled and packed.

6. Delivery Attempts

Our courier partners will attempt delivery at the provided address.

• If the customer is unavailable, multiple delivery attempts may be made.
• In case of repeated failed attempts, the shipment may be returned to the origin.

Customers are requested to provide accurate address and contact details to avoid delays.

7. Important Delivery Instructions

For certain products, especially fragile items like mosaic tiles or glass tiles, customers are advised to follow these steps at the time of delivery:

• Open the package in front of the delivery personnel.
• Record a clear unboxing video showing the condition of the package and product.

This is mandatory for any damage-related claims.

8. Damaged or Incorrect Product

At ITMADSITES, we prioritize quality. However, in rare cases, if you receive a damaged or incorrect product:

• Notify us within 24 hours of delivery.
• Share unboxing video proof and clear images of the damaged product.

Without proper video proof recorded at the time of delivery, claims may not be accepted.

Once verified, we will initiate a suitable resolution such as replacement or refund, depending on the situation.

9. Customized Products Policy

Customized wallpapers and made-to-order products are created based on customer specifications.

• Once the design preview is approved and printed, the product becomes non-refundable and non-returnable.
• Customers are advised to carefully review the preview before approval.

10. Order Cancellation Policy

Customers can cancel their order within 2 hours of placing it.

• After this time frame, orders may already be processed or dispatched and cannot be canceled.
• Customized orders cannot be canceled once production has started.

To cancel an order, customers must contact our support team immediately with order details.

11. Delivery Delays

While we strive to meet all delivery timelines, delays may occur due to:

• Natural calamities
• Transport disruptions
• Courier service issues
• High demand periods

In such cases, ITMADSITES will keep customers informed and work towards resolving delays promptly.

12. Incorrect Address or Contact Details

If incorrect shipping details are provided:

• Delivery may be delayed or unsuccessful.
• Additional charges may apply for re-shipping.

Customers are responsible for ensuring that all delivery information is accurate at the time of placing the order.

13. Partial Deliveries

In certain cases, orders containing multiple items may be shipped separately depending on availability and packaging requirements.

Customers will be informed if their order is split into multiple shipments.

14. Service Coverage

We deliver across most locations in India through trusted courier partners.

However, if a location is not serviceable, our team will contact the customer to arrange an alternative solution or process a refund.

15. Customer Support

For any queries related to shipping, delivery, or order status, customers can reach out to our support team via:

• Email : tanwanip76@gmail.com
• Phone : 8076230197/8384071423
• Website contact form

Our team is dedicated to providing prompt assistance and ensuring customer satisfaction.

Conclusion :

At ITMADSITES, we aim to provide a seamless shopping and delivery experience by combining quality products, efficient logistics, and transparent policies.

We recommend customers carefully review all policies before placing an order to ensure clarity and avoid any inconvenience.

Your trust is important to us, and we are committed to enhancing your space with premium décor solutions delivered right to your doorstep.