Refund And Returns Policy

At ITMADSITES, we aim to provide high-quality products and a smooth customer experience. Please read our return and refund policy carefully.

General Returns

We accept returns only in cases of damaged, defective, or incorrect products delivered to the customer.

Customized wallpapers are non-refundable and non-returnable once the design preview has been approved and printed.
As these products are made specifically as per customer requirements, they cannot be reused or resold.

For products such as glass tiles or fragile materials:

Customers must open the package at the time of delivery in front of the courier partner.
A clear unboxing video must be recorded showing the damage.
The video must be shared with us immediately.

👉 Important:
Refund or replacement will be processed only after verifying the damage through the video proof.

Any damage, defect, or missing item must be reported within 48 hours of delivery with proper images/videos.

Once the return request is approved, refunds will be processed within 5–7 business days.
Refund will be credited to the original payment method.

Eligible products may be replaced based on availability after verification of the issue.

For return or refund requests, contact us: