ITMADSITES – India's Best Home Decor Destination
Website: https://www.itmadsites.com
Last Updated: 3 November 2026
1. Introduction
Welcome to ITMADSITES – India's Best Home Decor Destination.At ITMADSITES, we respect your privacy and are committed to protecting the personal information you share with us while browsing our website, purchasing products, requesting quotations or using our services.This ITMADSITES Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and the choices available to you regarding your personal information.Our website offers a range of home décor products, including imported wallpapers, customized wallpapers, self-adhesive wallpapers, artificial grass, vertical gardens, mosaic tiles, PVC panels, WPC panels, fluted panels, marble sheets and other decorative products. We may need certain customer details to process orders, arrange deliveries, provide installation-related assistance and offer customer support.By visiting or using www.itmadsites.com, creating an account, submitting an enquiry or placing an order, you acknowledge that you have had an opportunity to read this Privacy Policy.We handle personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and applicable rules and regulations, as and when their relevant provisions come into force.If you do not agree with this policy, please discontinue using our website and contact us if you have questions about information previously provided.
2. Information We Collect
To provide a smooth shopping experience and fulfil customer requirements, ITMADSITES may collect different types of information depending on how you interact with our website.
2.1 Personal Information
When you create an account, place an order, submit an enquiry or contact our team, we may collect:
Full name
Mobile number
Email address
Billing address
Shipping or delivery address
City, state and PIN code
Company or business details, if provided
Communication preferences
Other information voluntarily provided through contact forms or customer support
We use this information primarily to identify customers, communicate about orders and provide requested services.
2.2 Order and Transaction Information
When you purchase products from ITMADSITES, we may collect information related to your order, such as:
Product names and selected designs
Product quantities
Product prices and order totals
Order number and purchase date
Delivery instructions
Billing and shipping details
Order status, cancellation and return information
Payment status and transaction references
This information helps us process orders, coordinate dispatch, manage customer service and maintain transaction records.
2.3 Customized Wallpaper and Product Details
Some ITMADSITES products, including customized wallpapers and personalized wall coverings, may require additional information to fulfil your requirements.
Depending on the product, we may collect:
Required wallpaper dimensions, such as wall length and width
Selected design, colour or pattern
Customization instructions
Images or artwork uploaded by the customer
Product specifications and installation requirements
Customers should ensure that the dimensions, designs and customization details submitted with an order are accurate.
- Information supplied for customization will be used to prepare and fulfil the requested product and to provide related customer support.
2.4 Payment-Related Information
When you make a payment through our website, the payment transaction may be processed by an external payment gateway or financial service provider.
ITMADSITES may receive transaction-related details, such as:
Payment confirmation
Transaction reference number
Payment method
Payment status
Refund or payment-failure information
Your complete card number, CVV, UPI PIN, banking password or other confidential payment authentication credentials should not be shared with ITMADSITES through email, WhatsApp or website forms.
- Such sensitive payment information is generally handled directly by the relevant payment service provider, subject to its own privacy and security policies.
2.5 Technical and Website Usage Information
When you visit www.itmadsites.com, certain technical information may be collected automatically through website hosting services, cookies, analytics tools or other technologies.
This may include:
IP address
Browser type and version
Device information
Operating system
Website pages visited
Date and time of website visits
Referring website or source
General website interaction and usage information
- This information helps us understand website performance, improve navigation, identify technical problems and enhance the overall shopping experience.
2.6 Communication Information
If you contact us through email, telephone, WhatsApp, website forms or other communication channels, we may retain relevant communication details, including your enquiry, order-related discussion, feedback and support history.
We use this information to respond to your requests and maintain appropriate customer service records.
3. How We Use Your Information
ITMADSITES collects and processes personal information for legitimate business purposes and to provide the products and services requested by customers.Your information may be used for the following purposes:
3.1 Order Processing and Fulfilment
We use your personal and order information to:
Confirm and process online orders.
Verify product selection and quantities.
Prepare invoices and order confirmations.
Arrange product packaging and dispatch.
Coordinate delivery with courier and logistics partners.
Provide order tracking and delivery updates.
Handle cancellations, returns and eligible refunds.
3.2 Customized Product Preparation
For customized wallpaper and other personalized products, we may use your submitted dimensions, selected designs, images and instructions to prepare the product according to your requirements.
This information may be shared with relevant production or printing partners only when necessary to complete the requested customization.
3.3 Customer Support
We may use your contact details and order history to:
Respond to product enquiries.
Provide product specifications and availability information.
Assist with order-related questions.
Resolve complaints and delivery issues.
Provide installation-related information.
Help with returns, refunds and replacement requests, where applicable.
3.4 Website Improvement
Technical and usage information may be used to:
Improve website speed and functionality.
Understand customer browsing behaviour.
Improve product categories and navigation.
Identify errors and security issues.
Improve mobile and desktop shopping experiences.
Make product information easier to access.
3.5 Marketing and Promotional Communication
With your permission or where otherwise permitted by applicable law, ITMADSITES may use your contact details to share:
New product arrivals
Imported wallpaper collections
Special offers and discounts
Artificial grass and home décor promotions
New catalogues and designs
Seasonal campaigns
Important business announcements
You may opt out of promotional communications by using an available unsubscribe option or contacting our customer support team.
Even if you opt out of promotional messages, we may continue sending essential communications relating to existing orders, payments, deliveries, refunds or customer service.
3.6 Legal and Business Requirements
We may process or retain relevant information when necessary to:
Comply with applicable laws and regulations.
Maintain accounting and transaction records.
Respond to lawful requests from government authorities.
Prevent fraud and unauthorized transactions.
Protect our website, business and customers.
Establish, exercise or defend legal claims.
4. Payment Security
ITMADSITES aims to provide customers with a secure online shopping experience.Payments made through www.itmadsites.com may be processed using third-party payment gateways, including Razorpay or other payment service providers made available at checkout.
4.1 Secure Payment Processing
When you select an online payment method, you may be redirected to a payment gateway or secure payment interface.
The payment service provider processes the transaction according to its own security standards, privacy policy and applicable regulations.
ITMADSITES does not request customers to disclose their UPI PIN, ATM PIN, CVV, banking password or OTP through telephone calls, WhatsApp messages or email.
4.2 Payment Confirmation
After a successful payment, we may receive transaction confirmation and reference information from the payment gateway to verify your order.
If a payment is unsuccessful, pending or debited without an order confirmation, customers should contact us with the relevant transaction reference. We may coordinate with the payment provider to investigate the issue.
4.3 Refund Information
Where a refund is approved under our applicable refund and cancellation policy, relevant transaction details may be shared with the payment gateway or financial institution to process the refund.
The time required for a refund to appear in your account may depend on the payment provider and banking institution.
4.4 Third-Party Payment Providers
Payment gateways operate under their own privacy and security policies. We encourage customers to review the relevant provider's terms before completing a transaction.
Although we take reasonable steps to work with established payment service providers, ITMADSITES cannot guarantee the security of systems operated independently by third parties.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, understand website traffic and enhance the customer experience.
A cookie is a small text file stored on your browser or device when you visit a website.
5.1 Types of Cookies We May Use
Essential Cookies
These cookies may be required for basic website functions, such as:
Maintaining shopping cart information
Supporting customer login sessions
Managing checkout functionality
Remembering essential website preferences
Supporting website security
Performance and Analytics Cookies
These cookies may help us understand how visitors use our website, including which pages receive more visits and where website improvements may be required.
Functional Cookies
These cookies may remember certain preferences to make your future visits more convenient.
Advertising and Marketing Cookies
Where enabled, these technologies may help measure advertising performance, understand campaign effectiveness and display relevant promotional content.
5.2 Third-Party Tracking Technologies
ITMADSITES may use third-party tools or services, such as website analytics, advertising platforms or marketing integrations.
Depending on the services enabled, these providers may use cookies or similar technologies to collect information about website interactions.
5.3 Managing Cookies
You can manage or disable cookies through your browser settings. Some browsers allow you to block all cookies or delete existing cookies.
Please note that disabling essential cookies may affect certain website features, including account login, shopping cart or checkout functionality.
Where required, we will provide appropriate cookie information and consent choices in accordance with applicable law.
6. Sharing of Information
ITMADSITES respects customer privacy and does not intend to sell personal information to third parties.
However, we may share limited information with trusted service providers when it is necessary to operate our website, process orders or provide requested services.
6.1 Delivery and Logistics Partners
We may share your name, mobile number, delivery address and order details with courier companies and logistics partners to arrange product dispatch and delivery.
This information is shared only to the extent necessary to fulfil the delivery.
6.2 Payment Gateway Providers
Relevant transaction information may be shared with payment gateways and financial service providers to process payments, verify transactions, manage refunds and prevent payment fraud.
6.3 Printing and Customization Partners
For customized wallpaper, personalized wall coverings or other made-to-order products, relevant design details, dimensions and production instructions may be shared with printing or manufacturing partners involved in fulfilling your order.
6.4 Website Hosting and Technology Providers
We may use third-party service providers for website hosting, website maintenance, security, backups, email communication, analytics and other technical services.
These providers may access limited information when necessary to perform their services.
6.5 Marketing and Communication Providers
If we use email marketing, messaging or advertising services, relevant customer information may be processed by those providers for communication and campaign management, subject to applicable consent and privacy requirements.
6.6 Legal and Government Authorities
We may disclose information where required by applicable law, court orders, legal proceedings or lawful requests from authorized government authorities.
6.7 Business Transfers
If ITMADSITES undergoes a merger, restructuring, acquisition, sale of business assets or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.
We expect service providers receiving customer information to use it only for the services they are engaged to perform and to apply appropriate safeguards.
7. Data Security
Protecting customer information is important to ITMADSITES.
We take reasonable technical and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.
Depending on the systems and services in use, these measures may include:
Secure website connections using HTTPS/SSL.
Restricted access to website administration.
Password protection and account security.
Website security and monitoring tools.
Regular website maintenance and updates.
Appropriate hosting and backup arrangements.
Limited access to customer information based on business requirements.
Use of trusted payment service providers.
7.1 Limited Access to Customer Data
Access to customer information is intended to be limited to authorized employees, contractors and service providers who need the information to perform their assigned responsibilities.
7.2 Data Breach Response
If we become aware of a personal data breach affecting customer information, we will take appropriate steps to investigate, contain and address the incident.
Where required under applicable law, we will provide notifications to affected individuals and relevant authorities within the prescribed manner and timelines.
7.3 Limitations of Internet Security
Although we take reasonable precautions, no website, electronic communication method or internet-based storage system can be guaranteed to be completely secure.
Customers should protect their account passwords, avoid sharing OTPs and use secure devices and internet connections while accessing our website.
8. Your Rights
ITMADSITES respects your rights concerning your personal information, subject to applicable laws and their effective dates.
Depending on the law applicable to your request, you may have the right to:
8.1 Request Access to Information
You may request information about the personal data we hold about you and how it is being used, subject to applicable legal provisions.
8.2 Request Correction
If you believe that your personal information is incorrect or incomplete, you may contact us to request correction or updating.
For example, you may request a correction to your contact number, email address or delivery details.
8.3 Request Deletion
You may request deletion of personal information where permitted under applicable law.
However, certain records may need to be retained for order fulfilment, accounting, taxation, dispute resolution, legal compliance or other lawful purposes.
8.4 Withdraw Consent
Where we rely on your consent to process personal information, you may withdraw that consent through the available communication channel.
Withdrawal of consent will not affect processing already carried out lawfully before the withdrawal.
It may also affect our ability to provide certain services that depend on the information concerned.
8.5 Opt Out of Marketing
You may request that we stop sending promotional emails, messages or other marketing communications.
You will still receive essential service-related communications where necessary.
8.6 Raise a Privacy Complaint
If you have a question or complaint regarding the collection, use or handling of your personal information, you may contact us using the details provided in the Contact Us section.
We will review your request and respond in accordance with applicable legal requirements and our grievance-handling procedures.
8.7 How to Submit a Request
To submit a privacy-related request, please contact us through our official website or the contact details listed below.
For security reasons, we may ask for reasonable information to verify your identity before processing your request.
Please include:
Your full name
Registered mobile number or email address
Order number, if relevant
Details of your request
Supporting information, where necessary
We aim to handle genuine requests within the timelines prescribed by applicable law.
9. Third-Party Links
Our website may contain links to third-party websites, payment gateways, social media platforms, courier tracking pages or other external services.
These links may be provided for customer convenience, payment processing, product information or communication purposes.
Please understand that third-party websites operate independently and may have their own privacy policies, terms and security practices.
ITMADSITES does not control the privacy practices, content or security of external websites.
We recommend reviewing the privacy policy and terms of any third-party website before submitting personal information or making a payment through it.
Your interaction with an external website is governed by that website's applicable terms and policies.
10. Changes to Policy
ITMADSITES may update or modify this Privacy Policy from time to time to reflect changes in our business operations, website features, technology, service providers or applicable legal requirements.
When changes are made, the revised policy will be published on this page with an updated “Last Updated” date.
We encourage customers to review this page periodically to remain informed about how their personal information is handled.
Where required by applicable law, we will provide additional notice or seek consent for changes in the processing of personal information.
Your continued use of www.itmadsites.com after an updated policy is published will be subject to applicable legal requirements and the revised policy.
11. Contact Us
If you have questions, concerns, complaints or requests relating to this ITMADSITES Privacy Policy, please contact our team.We value customer trust and aim to address privacy-related enquiries in a responsible and timely manner.
Business Name: ITMADSITES – India's Best Home Decor Destination
Website: https://www.itmadsites.com
Email: [Insert Official Customer Support Email]
Contact Number: [Insert Official Business Contact Number]
Business Address: [Insert Complete Registered Business Address]
Privacy / Grievance Contact: [Insert Name or Designated Contact Person]For faster assistance, please mention “Privacy Policy Request” in the subject line of your email.
Our Commitment to Customer Privacy
At ITMADSITES, customer trust is an important part of our business. Whether you are purchasing imported wallpapers, customized wall coverings, artificial grass, vertical gardens, decorative panels or other home décor products, we aim to handle your personal information responsibly and transparently.
Thank you for choosing ITMADSITES – India's Best Home Decor Destination.
Shop online: https://www.itmadsites.com
ITMADSITES – Transform Your Space, Enhance Your Lifestyle.